Terms of service

Terms of Service

Last updated: October 2025

Welcome to Hookah Vape UK (“we”, “our”, “us”).
These Terms of Service (“Terms”) govern your use of our website, hookahvape.uk, and any purchases or services provided through it.
By accessing or using our site, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. General Information

Hookah Vape UK operates as an online retailer providing premium hookahs, vapes, and related accessories within the United Kingdom.
Our registered domain is hookahvape.uk. All products and services offered are subject to availability and applicable UK law.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years of age (as required by UK law to purchase vape and tobacco-related products).

  • You are legally capable of entering into binding contracts.

  • You will provide accurate, current, and complete information during checkout or account registration.

We reserve the right to refuse service or cancel orders if age verification fails or information is found to be false.

3. Products and Availability

All products listed on our website are subject to availability.
We make every effort to ensure that product descriptions, images, and pricing are accurate. However, minor variations may occur, and we do not warrant that product information is error-free.

We reserve the right to:

  • Modify or discontinue products at any time without notice.

  • Limit the quantity of any product sold.

  • Cancel orders that appear to be fraudulent or in breach of these Terms.

4. Pricing and Payment

  • All prices are listed in GBP (£) and include VAT where applicable.

  • Payment must be made in full at the time of purchase.

  • We accept major debit/credit cards and other secure payment methods displayed at checkout.

In the event of a pricing error, we reserve the right to cancel or refuse any orders placed at the incorrect price.

5. Shipping and Delivery

We ship all orders via DPD.

  • Standard Delivery (2–3 business days): £7.99 flat rate.

  • Delivery times are estimates only and may vary due to factors beyond our control.

  • Full details can be found in our Shipping Policy (link to your actual page).

6. Returns and Refunds

We want you to be fully satisfied with your purchase.

  • Unused and unopened products may be returned within 14 days of receipt for a full refund, excluding delivery fees.

  • Due to hygiene and safety reasons, we cannot accept returns of opened or used products (including e-liquids and coils).

  • For more information, please review our Returns Policy (link to your actual page).

7. Age Verification

To comply with UK law, we operate strict age verification procedures.
We may use third-party verification systems or request ID to confirm that you are 18 years or older.
Orders failing age verification will be cancelled and refunded.

8. Intellectual Property

All content on hookahvape.UK, including text, graphics, logos, product images, and website design, is the intellectual property of Hookah Vape UK or its licensors and is protected under UK copyright and trademark laws.
You may not reproduce, distribute, or modify any content without our prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law:

  • Hookah Vape UK shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • Our total liability to you for any claim shall not exceed the total amount paid for the products giving rise to the claim.

Nothing in these Terms shall limit or exclude liability for death or personal injury resulting from our negligence, or for fraud or fraudulent misrepresentation.

10. Privacy and Data Protection

We respect your privacy and process personal data in accordance with the UK GDPR and Data Protection Act 2018.
For details on how we collect, use, and protect your information, please refer to our Privacy Policy (link to your actual page).

11. Prohibited Uses

You agree not to use our website for:

  • Any unlawful purpose or in violation of applicable laws;

  • Distributing harmful or offensive content;

  • Attempting to gain unauthorized access to our systems;

  • Reselling or redistributing our products without written consent.

12. Termination

We may suspend or terminate your access to our website at any time if we believe you have violated these Terms or engaged in fraudulent, abusive, or illegal activities.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice.
The latest version will always be posted on this page with an updated “Last Updated” date.
Your continued use of the website constitutes acceptance of the revised Terms.

15. Contact Information

If you have any questions regarding these Terms, please get in touch with us at:
📧 contact@hookahvape.uk
📍 Hookah Vape UK, 22 Cedar Road, MK420HR, United Kingdom.

   Wumbrella LTD   

   Company Number 16641166