Shipping policy

📦 Shipping Policy – Hookah Vape UK

Last updated: October 2025

Thank you for shopping with Hookah Vape UK. Below you’ll find details about our shipping methods, delivery times, and costs.

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🚚 Shipping Partner

All orders are shipped via DPD, a trusted UK courier service, ensuring fast and reliable delivery across the United Kingdom.

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⏱️ Delivery Time

• Standard Delivery: 2–3 business days (Monday–Friday, excluding public holidays).

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💷 Shipping Costs

• Standard UK Delivery (DPD 2–3 Days): £5.99 

• Free delivery may be offered during promotional periods or for orders above a specified amount (see homepage for current offers).

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📍 Delivery Areas

• We currently deliver to all mainland UK addresses.

• Unfortunately, we do not deliver to PO Boxes, BFPO addresses, or outside of the UK at this time.

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🔒 Tracking & Confirmation

• Once your order is dispatched, you will receive a DPD tracking link via email or SMS.

• You can track your parcel in real time and select delivery preferences directly through DPD’s tracking portal.

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📦 Missed Deliveries

If you miss a delivery, DPD will attempt redelivery or provide instructions for collection at your nearest DPD Pickup Shop.

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⚠️ Delays

While we aim to meet all estimated delivery times, delays can occasionally occur due to factors beyond our control (e.g., severe weather, courier issues, or peak season demand).
We appreciate your patience and understanding.

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🛠️ Incorrect Address

Please ensure your shipping details are correct before checkout.
Hookah Vape UK cannot be held responsible for parcels delivered to incorrect or incomplete addresses.

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❓Need Help?

For questions about your delivery, please contact our support team:
📧 Contact@hookahvape.uk

       07568402496

We aim to respond within 24 hours on business days.