Privacy Policy

Last updated: 13 September 2025

HookahVape.uk operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By accessing or using any of our Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

1. Personal Information We Collect

We may collect the following categories of personal information, depending on how you interact with the Services:

  • Contact details: name, billing/shipping address, phone number, email address.
  • Financial information: payment card details, transaction details, payment confirmations.
  • Account information: username, password, security questions, preferences and settings.
  • Transaction information: items you view, add to cart, purchase, return, exchange, or cancel.
  • Communications: details you provide when contacting customer support or communicating with us.
  • Device and usage information: IP address, browser, device type, interaction with the Services, cookies, and similar technologies.

2. How We Collect Information

  • Directly from you when you create an account, place an order, or contact us.
  • Automatically when you browse or interact with our website, through cookies and analytics tools.
  • From service providers who support our Services (e.g., payment processors, delivery companies).
  • From third-party partners for marketing or advertising purposes, where permitted by law.

3. How We Use Your Information

  • To provide and improve our Services: process payments, fulfil orders, manage your account, and deliver products.
  • Marketing and promotions: send offers, promotions, and relevant product recommendations (you can opt out anytime).
  • Security and fraud prevention: verify accounts, detect and prevent fraudulent or illegal activity, and maintain a secure shopping experience.
  • Customer support: respond to your queries and maintain our business relationship.
  • Legal obligations: comply with applicable laws, respond to lawful requests, or enforce our policies.

4. How We Share Your Information

We may share your personal information in the following cases:

  • With trusted service providers (e.g., payment processors, IT support, shipping partners).
  • With business and marketing partners, subject to your consent where required.
  • When required by law, to comply with court orders or requests from public authorities.
  • In connection with a business transfer (e.g., merger, acquisition, or sale of assets).

5. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

If you are based in the UK or European Economic Area (EEA), you have the following rights under data protection law:

  • Right to access the personal information we hold about you.
  • Right to request correction of inaccurate or incomplete data.
  • Right to request deletion of your personal data, subject to legal limitations.
  • Right to restrict or object to processing in certain circumstances.
  • Right to data portability.
  • Right to withdraw consent where processing is based on consent.

You can exercise these rights by contacting us at contact@hookahvape.uk.

7. Children’s Privacy

Our Services are not directed at children. We do not knowingly collect personal information from individuals under 18. If you believe we have collected such information, please contact us to request its deletion.

8. International Data Transfers

Your personal data may be transferred and stored outside the UK. Where we transfer data internationally, we use appropriate safeguards such as Standard Contractual Clauses to ensure your information remains protected.

9. Security

We use appropriate technical and organisational measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

HookahVape.uk — Privacy Officer
22 Cedar Road
Bedford
MK42 0HR
United Kingdom
📧 contact@hookahvape.uk